Q&A


If you can't find the answer to your question below, please do get in touch. 
What is the difference between the 'Vinyl types'? 
Floor Vinyl: Hi-Tac Permanent Vinyl laminated in an anti-slip laminate seal. Ideal for floor glow ups & any work top/kitchen sides that get cleaned down often. Heat Tested & Water proof. 
Standard Vinyl: This is our best seller a hi-tac  Permanent vinyl. Ideal for upcycle projects/ walls/ smooth surfaces in your home! This vinyl is laminated to stop ease of scratching & scuffing. It has a Matt finish & It is super easy to apply. Sold in 750mm (w) sections. 
Window Frosted Vinyl: As it says on the tin, this is Window vinyl. Suitable to be applied to windows, glass & acrylics. These are printed frosted graphics on easy lay frosted vinyl. Window Frosted is supplied in sections of 600mm (w). 
Sample: All samples posted are approx size A5 (sometimes smaller/bigger). We advise always ordering a sample, this is to test out the surface you plan to apply the vinyl too, the design & colours once printed. 
Shipping: 
All items are shipped from the UK. We aim to deliver all orders 4-7 days from the order being placed. 
We do have the option to 'rush' an order through so if you need your vinyl design sooner, reach out & we will do everything we can to get it to you ASAP. 
All orders are produced custom so please allow time for your product to be produced & shipped. 
All postage costs are based on the weight & size of the order. Deliveries outside of the UK are subject to local customs & excise charges in the country of receipt, unfortunately this is out of our control. 
Can I have a bespoke graphic produced? 
YES you absolutely can. Complete this info form & we can work together to get a personal design produced. 
Can I have a custom sized graphic produced? 
YES you absolutely can. Complete this info form & we can work together to work on the ideal size vinyl you'd like for your project. 
How do you send my order?:
UK; Orders recorded delivery via courier Hermes or Royal Mail. You can track your order once placed as you will receive the tracking details. 
Outside of the UK; Orders are sent recorded delivery via Royal Mail / Parcel Force & can be tracked as you will receive the tracking details. 
Where do you print the vinyl designs?:
All of your orders are printed by us in our workshop-studio in Buckinghamshire, UK. We aim to print all orders within 48 hours of receiving your order. 
Can I cancel my order?: 
Once your order has been placed we aim to start printing within 24hrs of the order being received. Due to each print being bespoke to your chosen design & size requirements, we will not be able to cancel past the printing stage. If we have not yet started printing your order, we will do what we can & cancel the order for you if possible. 
What will my order be shipped in?:
Your vinyl order will arrive in a postal tube.
Your sample order will arrive in a hard back envelope. 
Can I return my vinyl design & get a refund?: 
Due to each order being bespoke, we cannot accept returns or process refunds unless the order has arrived damaged. If this is the case please be sure to send pictures wherever possible & we will work with you to resolve the issue replacing your damaged order with a new graphic. 
The 'Distance Selling Regulations' rule entitles customers to cancel & return orders within 14 days. Due to our products being printed bespoke they are 'Tailor made & personalised items' & they are an expectation to the regulation. 
If you have any other questions please do get in touch here. 
We hope you love your Faye Jennifer Vinyl Design & we cannot wait to see how creative you get with it.
Be sure to tag us in your pictures on the socials.